Refund Policy

Last updated: September 11, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at dongstock@gmail.com. Returns must be sent to: 3201 West 6th Street, Los Angeles, CA 90020, United States.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. We do not accept returns on sale items or gift cards. Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive the item you want is to return the item you have and, after the return is accepted, place a separate order.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at dongstock@gmail.com.